Frequently Asked Questions
Why do I need a password?
Certain manufacturers require us to advertise their products no lower than their suggested price. When we choose to sell them for less, we can only display that price in our password-protected area. Click here for instant access to our confidential wholesale prices.
What is your Pricing Policy?
Prices are based on quantity: the more you buy, the more you SAVE! Quantities 1-47 can be purchased via the shopping cart online. Orders of 48 and above of the same style receive special pricing. Need special pricing? Click Here
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How do I view pricing?
1) Select an item in our online catalog – click on the small image
2) Click on – Add to shopping cart (upper right hand corner)
3) Prices are displayed by colors and sizes
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How do I place my order?
For most orders you can use our online shopping cart:
1) Select an item in our online catalog – click on the small image
2) Click on – Add to shopping cart (upper right hand corner)
3) Select and Enter – Quantity per color and size
4) Click on – Update Cart
5) Click on – Add more products (continue shopping)
Update Shopping Cart (changed quantities requested)
Submit Shopping Cart (done shopping, proceed with checkout)
Via Mail: Print out Order Form and follow instructions for filling in order request, calculate totals and shipping charges, mail with check or money order payment.
Please make all checks payable to: CROSS FOR YOU (NOTE: Checks routinely take 5-7 days to process. Money Orders will speed up the process.)
Via Fax: Print and FAX Order Form with your credit card information to (818) 838-3501.
For larger quantities requiring special pricing:
ONLINE: Fill out our convenient online Order Form after you have received your special price quote.
Need special pricing? Click Here
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Payment Methods
Visa, MasterCard, Amex, Discover, Debit Cards with MasterCard/Visa Logo and Pay Pal
Money order/Cashiers check (payable to Cross For You)
Check (Must wait to clear. Payable to Cross For You)
No COD – No Net 30 or terms of payment.
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Shipping Information
How long does it take?
We offer fast shipping from 6 locations Cincinnati, OH, Reno, NV, Seattle, WA, New Jersey, Texas or Florida depending on proximity and availability. Most orders are delivered within 5 to 8 business days for faster shipping choose Express delivery 2 – 4 business days (Outside of the 48 continental United States shipments are shipped via USPS – shipments may take longer) of being placed. We will notify you within 24 hours if items you ordered are out-of-stock.
How is it shipped?
Orders are generally shipped UPS ground (UPS does not delivers to P.O. Box) or USPS.
Expedited shipping options and quotes are available at checkout.
Orders shipped from multiple warehouses may incur additional shipping charges.
Orders cannot be picked up at the warehouse.
FREE Shipping for orders over $249.99
To qualify for free shipping:
- Orders must be shipped Ground Shipping via UPS.
- Continental US addresses only (No PO BOXES address accepted).
- Excluding White T-shirt special.
- Excluding OGIO golf bags and oversized travel bag styles 413009, 413010, 611024, 413007, 413008, 413006, 421001 and closeout merchandise.
Drop Ship.
Yes, at this time we service the United States and its territories as well as Canada.
No Minimums. One drop ship address per.
Please Indicate Drop Ship Information in Additional /Special Instruction filed when you check out of the shopping cart.
International Shipping?
At this time we service the United States and its territories as well as Canada.
*Additional shipping fees may apply if shipping outside of the 48 continental United States.
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What is your Return Policy?
If you have a problem or discrepancy with your order such as incorrect or damaged items, please fill out the return form within 5 business days to get a Return Authorization # and we will make arrangements at that time to correct the problem. Returns may be subject to a 15% restocking fee.
Altered garments are not returnable. Shipping and handling charges are not refundable.
Returns must be authorized by Apparel for U. Returns without a RA # will be refused.
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Cancellations
Cancellations are subject to a 15% restocking fee.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.
Backorders
No backorders. If an item is unavailable it will be removed from the order, and you will be notified. Your payment method will be credited for the item not available at the time of your order.
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Sales Taxes
Only California residents are subject to paying sales taxes unless you hold a valid resale permit, in which case we will require a signed resale certificate on file.
Click here for resale form (pdf).
Out of state of California are not subject to sales tax.
Nonprofit Sales Tax Exemption
Although many nonprofit and religious organizations are exempt from federal and state income tax, there is no similar broad exemption from California sales and use tax.The IRS states that state tax applies unless there is a specific legal exemption or exclusion. Click here for more information.
Do you carry items not in your catalog?
No